Classified Staff Core Competencies
The Evaluations shall incorporate the nto each individual performance management plan and evaluation. The statewide, uniform core competencies cannot be disregarded in the final overall rating for each employee.听
Every employee governed by the state personnel system, commonly referred to as 鈥榗lassified employees鈥�, must be evaluated on the following five core competencies as mandated by the State Personnel Director:听
颁辞尘尘耻苍颈肠补迟颈辞苍听 Interpersonal Skills
听Customer Service
听Accountability听听Job Knowledge
Communication skills are very important and must be honed, particularly in听a job in which employees deal with customers (internally or externally). Clear communication听requires straightforward language that is neither too flowery nor too simple. It is essential to听be able to use the spoken and/or written word to get your point across simply and clearly.听
Examples:听
- Sought and considered ideas from others on issues that affected them.听
- Communicated orally in a well-organized, courteous, and effective manner.听
- Communicated to provide or exchange information while keeping others informed.听
- Listens effectively to other鈥檚 ideas, problems, and suggestions.听
- Demonstrates effective public greeting skills.听
- Demonstrates effective phone skills.听
- Adapts communication methods to respond to different audiences.听
- Provides accurate, timely information (oral/written).听
- Actively listens to others.听
- Involves others in problem solving.听
- Provides clear instructions and expectations.听
- Works in an open manner and shares information with others to get the job done.听
- Expresses ideas clearly and effectively (oral/written).听
- Listens carefully and sincerely and considers the ideas of others.听
- Maintains confidentiality, and exercises good judgment.听
- Responds in a prompt and friendly manner to requests and inquiries.
- Keeps others informed.听
- Meets routinely with supervisor to exchange information and clarify expectations.听
- Asks appropriate questions to clarify information/needs.听
- Provides accurate, timely information (oral/written).
Interpersonal skills refer to the ability to interact positively and get听along well with others. It is defined as a set of positive social skills necessary to get along听well with others and function constructively in groups, including:听
A. Respecting and expressing appreciation for others;听
B. Being able to work and communicate well with others and listen to others' ideas;听
C. Demonstrating context-appropriate behavior that is consistent with social norms; and听
D. Using a range of skills or processes aimed at resolving conflict.听
Examples:听
- 听Well regarded by colleagues, can interact easily with a diverse workforce.听
- Treat others with respect.听
- 听Polite, courteous, empathic.听
- Demonstrates appreciation like thanking others for their assistance.听
- Is courteous and acknowledges the contributions of others.听
- Respect other people鈥檚 time and priorities.听
- Treats others fairly and without prejudice or bias.听
- Seen by peers as someone whom they can depend on.听
- Does not initiate conflict and actively takes measures to ensure that conflict does not occur.听
- Demonstrates tact and diplomacy when resolving conflicts, addressing concerns听directly with the individual(s) involved.听
- Takes initiative to address concerns with other staff in a timely manner, promoting听understanding and cooperation.听
- Approach to conflict resolution is exceptional, creating enhanced teamwork, without听hard feelings.听
- Contributes to a positive work environment through their interactions with others.听
- Demonstrates flexibility by adapting to changes in priorities and the work听environment.听
- Demonstrates positive personal regard when confronting problems with others.听
- Demonstrates respect for responsible dissent.听
- Behaves in ways designed to keep problems impersonal whenever possible.听
- Maintains positive work relationships.听
- Treat others with courtesy and respect.听
- Is cooperative and responsive.听
- Builds trust and works with integrity.听
- Treats others with respect, courtesy, tact, and friendliness and actively attempts to听be helpful toward others.听
- 听Accepts criticism, is open to new ideas, and handles conflict constructively and听diplomatically.听
- Consistently able to obtain the cooperation of others.听
- Works through conflict for positive solutions/results.听
- Promotes cooperation and teamwork.听
- Learns from conflict and makes appropriate changes.听
- Takes initiative to improve working relationships and foster feelings of mutual respect听with coworkers and customers (internal and external).听
- Makes a special effort to boost employee morale and create a positive work听environment.听
Commits to satisfying internal and external customers.听
Examples:听
- Keep appointments, call-return commitments, etc.听
- Is approachable and responsive to customers and others.听
- Shows appropriate patience with complaining customers and employees.听
- Treats the customer with respect and courtesy.听
- Provides consistent, quality service to all customers.听
- Is available to the customer and provides accurate, consistent, and honest听information.听
- Listens to the customer and provides feedback that will benefit the customer in the听future.听
- Understand who the customer is.听
- Strives to satisfy customer needs.听
- Offers appropriate and innovative solutions to customer problems.听
- Demonstrates courtesy and a professional attitude in handling customer complaints.听
- Respond promptly to requests for information and/or assistance.听
- Meets customer expectations in a timely manner.听
- Delivers what has been promised.听
- Follows up with customers in a timely manner.听
- Responds to telephone and email messages within four hours.听
- Anticipates future needs/problems of customers and takes action to meet these needs听or solve problems.听
- Makes an extra effort to keep customers accurately informed.听
- Understands the customer from their point of view. Has a thorough knowledge of the听customer鈥檚 world and is able to anticipate customer鈥檚 requests.
Demonstrates a high level of dependability in all aspects of the job. Owns up听to own words and actions. Can be relied on consistently.听
Examples:
- Adheres to an established work schedule.
- Provide consistent, timely, high-quality work
- Arrives at work and meetings on time.听
- Meets assigned deadlines without additional prompting by supervisor or others.听
- Follows established call-in procedures for their department and submits leave request听form within four hours of returning to the workplace.听
- Submits timesheets on time and completes them correctly.听
- Actions and speech reflect a commitment to the agency.听
- Always finishes assignments on time and meets deadlines.听
- Administrative paperwork is accurate and submitted on time.听
- When on leave, arrangements are made for 鈥渃urrent鈥� work/responsibility to continue.听
- Responds to change with a genuine desire to do what it takes to get the job done,听regardless of the need to make adjustments.听
- Employee accepts the change and is instrumental in seeing that the change is听perceived positively by others and is carried out in a way that improves the overall听operation of the department.听
- Knows how to keep confidential information confidential.听
- Never disparages the agency or its employees in public.听
- Completes projects ahead of time without compromising the quality of work.听
- Conveys a positive and professional image of the agency to others.听
- Adapts well to new situations, unusual demands, emergencies, or critical incidents.听
- Behaves in a businesslike manner.听
- Avoids gossip and negative rumors.听
- Seeks new and/or additional on-the-job training opportunities to obtain mastery over听tasks, expand personal knowledge, and add value to the work group.听
- Demonstrates initiative consistent with job expectations to improve performance.听
- Performs their standard duties throughout the year and in addition takes on several听large projects and some smaller ones that have a significant impact on the听department.听
- Completes work by established timelines and routinely uses time efficiently.听
- Employee completes work well in advance of deadlines so that the supervisor has听plenty of time to review documents and make revisions, rather than receiving听documents just before the deadline with little time for adequate proofreading and听revisions.听
- Demonstrates professional job-specific skills necessary to provide the appropriate听quality of work.听
- Not only demonstrates specific job skills but also takes the initiative to learn higher听level skills that enhance the ability to contribute to the organization.听
- Creates a positive work environment and influences the behavior of other employees听through their supportive and optimistic approach to daily activities within the work听environment.听
- Assists co-workers in response to fluctuations in workloads.听
- Does not need to be asked to assist others in times of need. Employee jumps in and听volunteers to assist others, even in areas where one may not expect them to routinely听volunteer. Besides volunteering for the obvious needs, the employee senses other less听obvious needs within the organization and provides additional assistance creating听improved morale and work production.听
- Serves citizens of the state.听
- Demonstrates concern for the larger community served by the organization.
Technically and professionally skilled in all position responsibilities and听duties. Seeks new skills and opportunities for self-development.听
Examples:听
- Possesses appropriate expertise to perform the job at a professional level.听
- Takes opportunities to increase knowledge of relevant job skills.听
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Classified Staff Performance Ratings
All employees shall be evaluated based on their job performance during the previous evaluation period. The performance evaluations are quantitative, correlating to the defined performance rating levels. Supervisors also are encouraged to provide feedback as relevant to SMART goals.听
听Classified: The State Personnel Director and Colorado WINS negotiated a partnership agreement in 2021. In this agreement, the State rating system was changed from three (3) to five (5) categories of rating. Beginning April 1, 2022, CU will use the State鈥檚 new categories, which include:听
Employees at this level consistently make extraordinary contributions through superior performance on key goals, serve as role models of organizational values, and contribute significantly to the mission of the Department. Peers, immediate supervisors, higher-level management, and others recognize and depend upon the employee鈥檚 level of performance. An extraordinary level of achievement and commitment in terms of quality and time, technical skills and knowledge, ingenuity, creativity, and initiative is exhibited at this level.听
The employee demonstrates exceptional job mastery in all major areas of responsibility and their contributions to the organization are of marked excellence.听
Employees at this level demonstrate highly effective performance by making significant contributions and impact on the goals of the Department. The employee consistently models organizational values to others and performance at this level exceeds the expectations of their position. Colleagues rely on these employees for advice on process or subject matter expertise. All goals, objectives, and targets are consistently achieved above the established standards.听
Employees at this level reliably and consistently meet all the expectations, standards, requirements, and objectives of the employee鈥檚 position. They demonstrate organizational values, along with a willingness and ability to grow for the benefit of the Department. At this level, performance meets expectations in terms of quality of work, efficiency, and timeliness with the most critical goals being met.
At this level, employee performance and/or behavior do not consistently meet minimum expectations of what is expected of the employee鈥檚 position. While the employee shows capability and willingness to progress, they may require development in a key skill area(s) to be fully effective in the role. An employee鈥檚 failure to exhibit marked improvement may result in performance management.
At this level, employee performance and/or behavior do not meet the minimum job expectations of the position. The employee does not meet key goals or does not demonstrate competence in critical job skills. Immediate and sustained performance improvement is needed. An employee鈥檚 failure to exhibit immediate marked improvement will result in corrective and/or disciplinary action.