An essential element of the university鈥檚 success is its people. As an institution, we need to continuously examine how our employees are supported and connected to our community. This fall, I charged a task force to examine work-life issues for front-line service staff at 兔子先生传媒文化作品. These employees play a valued role in the life of the university, and we need to improve our ability to attract, develop and retain employees in these positions and provide a welcoming working environment.